BC Dashboard + Coastal Conversations
App privacy policy
Last updated:
Broken & Coastal uses BC Dashboard and Coastal Conversations internally to manage our studio content, Instagram and Threads accounts, conversations, and inquiries. These tools are not a service for managing other businesses’ accounts.
This policy covers these internal apps and the information they process. It is separate from privacy practices for browsing our website or using third-party services embedded on it.
Data deletion requests ↓Information we process
Depending on the features and permissions enabled, the tools may process:
- Account IDs, usernames, and profile information.
- Studio media and captions, publication IDs, and publication status.
- Incoming comments and direct messages, sender IDs, timestamps, and reply history.
- Contact details you voluntarily provide, internal notes, interest tags, inquiry stages, and consent records.
- Credentials and technical records used for authentication and troubleshooting. Our integrations do not receive visitors’ Instagram or Facebook passwords.
How we use information
We use information to publish studio content, answer questions, deliver resources you request, manage inquiries, and maintain interaction records. Credentials and technical records also help us operate and troubleshoot the tools.
Replies may be sent manually or automatically using saved wording and keyword triggers. Providing an email address or requesting a resource does not automatically subscribe you to a newsletter. Newsletter signup requires a separate opt-in.
AI content assistance
BC Dashboard can send studio-selected notes, images, video frames, and transcripts to AI services for content assistance.
Coastal Conversations currently uses saved and manual replies. It does not send incoming Instagram comments or direct messages to AI services for reply generation.
Storage and service providers
Operational records are stored on studio-controlled computers. Providers supporting authentication, hosting, media delivery, and AI content assistance may process the information relevant to their role.
Meta independently processes information under its own privacy policies. Our local records are separate from the records Meta maintains.
We do not sell personal information or provide it to advertisers. We may disclose information when required by law or when necessary to address fraud, abuse, or security threats.
Retention and security
How long we retain information depends on operational needs, ongoing inquiries, and business or legal obligations. There is currently no universal automatic deletion period.
We use measures including access controls and server-side credential storage to protect information. No system or method of storage is completely secure.
Data deletion requests
To request access to, correction of, or deletion of information held by these apps, email chris@brokenandcoastal.com.
- Use the subject line Privacy request.
- Include the relevant Instagram or Threads username.
- Describe your request and provide enough detail to identify the interaction, such as an approximate date or the resource you requested.
Never send passwords or access tokens. We may need limited information to verify your identity before acting on a request.
We will delete applicable records unless retention is necessary for a legal obligation or another permitted purpose. If we cannot fulfill all or part of your request, we will explain the limitation. Deleting our local records does not delete Meta’s independent records.
Stopping automated replies
You can ask us to stop automated replies by emailing the privacy contact above. Where keyword-based direct-message automation is enabled, sending STOP in the conversation suppresses further automated replies through Coastal Conversations.
Visiting this website
This app-specific policy does not describe every website feature. Website hosting and media providers may process technical information when pages load. Other pages include third-party embeds, such as YouTube and Spotify, which may use cookies and process information under their own policies.
Policy changes and contact
We may update this policy as the tools or our practices change. We will publish changes on this page and update the date above.
For privacy questions, contact chris@brokenandcoastal.com.
